Frequently asked questions

Our pieces are crafted from 304 stainless steel and finished with 14k or 18k gold plating.

This combination creates jewelry that is durable, resistant to everyday wear, and designed to keep its beauty over time.

Each piece is made to accompany your daily rituals while maintaining its shine.

Mareas jewelry is designed to handle everyday contact with water, such as washing your hands or getting caught in the rain.

However, to preserve the gold plating for as long as possible, we recommend avoiding frequent exposure to:

Perfumes
Lotions
Harsh chemicals
Pools or seawater

With proper care, your pieces will stay beautiful for years.

Our jewelry is made from 304 stainless steel and finished with 14k or 18k gold plating.

The plating process bonds a thin layer of real gold onto the surface of the steel, giving each piece its rich golden color while keeping it strong and resistant to everyday wear.

Our pieces are not solid gold or silver.

Instead, they are made from high-quality stainless steel and finished with 14k or 18k gold plating, allowing us to offer beautiful jewelry that is durable, accessible, and designed for everyday use.

Our jewelry is designed to be skin-friendly and suitable for most people, including those with sensitive skin.

However, if you have extremely strong metal allergies, we recommend consulting your doctor before wearing any metal jewelry.

Yes, most of our customers with sensitive skin wear Mareas jewelry comfortably.

Because our pieces are made with stainless steel, they are generally considered more skin-friendly than many other base metals used in fashion jewelry.

No.

Mareas jewelry is made from stainless steel, which does not react with skin the way cheaper metals can.

In rare cases, skin reactions can occur due to skin chemistry, sweat, or cosmetic products, but this is uncommon.

To keep your jewelry shining:

Wipe gently with your soft cloth included with your purchase
Store it in a dry place when not in use
Avoid direct contact with perfumes or chemicals

With simple care, your Mareas pieces will stay beautiful for a long time.

Absolutely.

Mareas pieces make beautiful gifts for special moments.

You can ship your order directly to the recipient, and every piece arrives in our signature packaging, ready to be gifted.

We currently ship worldwide to most regions including Portugal, Europe, United States, Canada, United Kingdom and Oceania.

Your jewel will begin its journey from Portugal.

Yes. Free shipping is automatically applied once your order reaches the following amounts:

Portugal

Free shipping on orders over €60

Standard shipping €4.90

Europe

Free shipping on orders over €75

Standard shipping €6.90

Extended Europe

Free shipping on orders over €90

Standard shipping €9.90

United Kingdom

Free shipping on orders over £100

Standard shipping £12.90

Note: Shipping rates are automatically calculated at checkout based on your location.

Shipping costs are calculated at checkout based on the weight and size of your order.

Standard Shipping:
EUROPE €7 - UK £12.9
Heavy Orders & Bundles:
EUROPE €10 - UK £15
Free Shipping on orders over
EUROPE €75 - UK £100

Delivery time depends on your location and the courier handling your package.

Estimated delivery times after dispatch:

Portugal

2 – 5 business days

Europe

4 – 8 business days

United Kingdom

5 – 10 business days

Please note these are estimated delivery windows, not guaranteed delivery dates. Transit time depends on the courier and customs processes in your country.

Before your jewel begins its journey, our team prepares your order with care.

Processing time usually takes 1–2 business days before shipment.

During launches, holidays or high demand periods, processing may take slightly longer.

Yes.

Once your order leaves our studio, you will receive a shipping confirmation email with a tracking link so you can follow your jewel’s journey.

If you cannot find the email, please check your spam folder or contact us at

hello@mareas.shop

For most orders shipped to:

European Union
United Kingdom

No additional duties are typically required upon delivery.

However, depending on your country’s regulations, customs charges or import taxes may occasionally apply and are the responsibility of the customer.

Most deliveries do not require a signature. However, this may vary depending on the courier and your local delivery policies.

Sometimes shipping delays can occur due to weather conditions, customs inspections or courier operations.

If your tracking hasn’t updated for several days or your package seems delayed, please contact us at:

hello@mareas.shop

Our team will gladly help you track your order.

After completing your purchase, you will receive an order confirmation email containing your order number.

You can also find it by logging into your customer account on our website.

If you cannot locate it, please contact us at:

hello@mareas.shop

We begin preparing orders quickly so your jewel can start its journey as soon as possible.

If you need to cancel your order, please email us as soon as possible at:

hello@mareas.shop

While we cannot guarantee cancellation, we will always try to help if the order hasn’t been shipped yet.

If you need to change an item, size or shipping detail, contact us immediately at:

hello@mareas.shop

If the order has not yet been dispatched, we may be able to update it. Once the order has shipped, changes are no longer possible.

Address changes may be possible shortly after placing your order.

Please email us immediately if you notice an error in your shipping address at:

hello@mareas.shop

Once the order has shipped, address changes must be requested directly through the courier and cannot be guaranteed.

Once your order ships, you will receive a tracking link via email.

This allows you to follow your jewel’s journey in real time.

If you experience issues with tracking, please contact us at:

hello@mareas.shop

We offer a 30-day return or exchange window from the day your order is delivered.

To be eligible for a return:

Items must be unused
In original condition
Returned with their original packaging

Jewelry that shows signs of wear, scratches or damage may not be eligible for a refund.

Simply email our support team:

hello@mareas.shop

Include:

Your order number.
The item you wish to return or exchange.

Our team will guide you through the next steps.

Once your return arrives and is inspected, your refund will be processed within 5 business days.

Depending on your bank, it may take 1–3 additional days for the funds to appear in your account.

Mareas jewels are designed to be part of your daily rituals.

Our pieces are crafted to accompany every version of you, from quiet mornings to ocean days and late night dinners.

That’s why we carefully select materials that are durable, resistant and designed for everyday wear.

One jewel. Every version of you.

All Mareas jewelry includes a 6-month craftsmanship warranty starting from the delivery date.

This warranty covers:

Manufacturing defects
Structural breakage not caused by misuse

If something seems wrong with your jewel, contact us at:

hello@mareas.shop

Include photos or a short video so our team can evaluate the situation.

If the issue qualifies under warranty, we may offer:

• A replacement

• Store credit

• A repair solution when possible

The warranty does not cover:

Normal wear and tear.
Scratches from daily use.
Lost jewelry.
Damage caused by chemicals or improper care.
Impact damage or accidental breakage.

Jewelry with pearls, stones, shells or delicate elements requires extra care and may naturally change with time.

If your jewel arrives damaged or defective, please contact us within 7 days of delivery at:

hello@mareas.shop

Include clear photos of the item so we can assist you quickly.

We’ll make sure your Mareas experience stays as beautiful as the jewel itself.

Each phase represents a different energy.
Luna Nueva symbolizes intention and new beginnings.
Luna Llena represents expansion and clarity.
Eclisse embodies transformation and rebirth.
Choose the phase that resonates with your current journey.

Let intuition guide you. Each phase carries a different energy — explore what speaks to you.

From time to time, Mareas offers special promotions and seasonal discounts.

These offers may include:

Percentage discounts on selected pieces
Sitewide promotions
Complimentary gifts with qualifying orders

All active promotions and their conditions will be clearly displayed on our website.

Occasionally we offer a complimentary gift when your order reaches a certain number of items or order value.

When a gift promotion is active, it will automatically apply at checkout once the requirements are met.

You can use our Ring Size Guide to find the perfect fit for your Mareas piece.

Visit the guide here: Ring Sizes

It will help you measure your finger easily at home so your jewel fits perfectly into your ritual.

If you’re between sizes, we usually recommend choosing the larger size for a more comfortable fit.

If the ring feels slightly loose, you can easily adjust it with our Mareas Ring Adjuster Kit a simple, invisible solution that helps your ring fit perfectly without damaging the jewel.

Many customers add it to their order to make sure their ring fits every version of them.

If your ring doesn’t fit perfectly, don’t worry.

You can exchange it for another size (subject to availability), or you can use our Mareas Ring Adjuster Kit to slightly reduce the ring size for a comfortable fit.

Many customers add the adjuster to their order to make sure their ring fits perfectly.